Delivery & Returns


We dispatch from our warehouses in the UK and the US, and orders are automatically dispatched from the warehouse with the shortest shipping time. Orders being shipped from the UK warehouse will be dispatched the same day if placed before 1pm UK time.

For orders being dispatched from the US warehouse, the cut-off for same day dispatched is 12pm EST. If your order is placed after the cut-off then it will be dispatched the next working day.


Orders over $150 will be sent with tracking automatically. For orders under $150, you can upgrade your order to include tracking. We use the following postal / courier providers:

  • Royal Mail
  • USPS
  • DHL
  • Fedex 
  • DPD

Shipping Times

  • United Kingdom: 1 - 3 working days
  • USA: 2 - 4 working days
  • Canada: 5 - 8 working days
  • Europe: 5 - 7 working days
  • Rest of World: 7 - 12 working days

Delivery Costs

United Kingdom, USA, Canada & Europe:

  • Orders less than $20 will incur a $9.95 shipping and handling fee
  • Orders over $20 are eligible for free shipping and handling
  • Orders over $150 come with free tracked shipping and handling

Australia, New Zealand and Rest of World

  • All orders have a flat rate cost $35.24 for shipping and handling

Returns & Refunds

Want to return your order or unhappy with results?

No problem. We have an 60 day money-back guarantee, so you can return your order. 

To do so, please reach out to our support team ( so they can get the process started for you.

If you have any questions about returns and exchange, then please get in contact with our lovely support team:

Please note that all products are subject to a:

- 10% admin cancellation fee, if the order is cancelled before the product has shipped.
- 30% re-stocking fee for completely unused products still in box.
- 50% returns fee for used products.

Consumables, once opened cannot be returned, even within 60 days.

Refund will be issued once the product has arrived back at our warehouse.