If you’re based in the UK or US, delivery should take 2 - 4 days from the date of dispatch.

If you’re based in Europe, delivery should take approximately 1 week from the date of dispatch.

For delivery to anywhere else in the world, you should expect to receive your order within 2 - 3 weeks from the date of dispatch.  

When your order is dispatched you will get an email with the tracking information.

If it’s not in there, please contact us directly on info@hairguard.com and we will get back to you as soon as possible.

Please note that items can take up to 3 weeks to arrive from the date of dispatch, and sometimes longer than that depending on the postal service.

If you have made a mistake or changed your mind about your order, please contact us directly on info@hairguard.com and we will get back to you as soon as possible. 

Please bear in mind that orders are generally processed within 24hrs, so we may be unable to cancel your order before it has been processed and dispatched. However, we will do our best to assist you in whichever way we can.

If you have purchased a subscription, you can cancel future orders from within your account.

Email info@hairguard.com to let us know. Please include your order number and reason for requesting a refund.

We don't offer phone support/assistance, but most questions are answered in our FAQs page so we would suggest that you have a browse through those to resolve your issue as quickly as possible. If you still require assistance, feel free to contact us directly on info@hairguard.com and we’ll get back to you as soon as we can.

We currently offer free shipping to the UK, US, Canada and Europe.

We currently offer a paid international shipping service (approximately $37.00 USD) to destinations such as Australia, New Zealand, Bulgaria, Cyprus, Hong Kong, Japan, Malaysia, Moldova (Republic of), Morocco, Portugal, Saudi Arabia, Singapore, South Africa and United Arab Emirates. 

Orders placed before 1PM (UK time) are shipped out the same day. Any orders placed after 1PM will be shipped the next day.

For shipments to the UK and US there shouldn't be any problems since we ship from both of these countries.

For the rest of the world there may be slight delays or fees due to importing. 

We cannot provide any customs clearance estimates, but in most cases it should take no longer than two days.It’s always best to include a contact number with your order so that you can be reached easily if there are any issues.

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

You can read our Trustpilot reviews here, as well as leave your own.

We are in the process of gathering more testimonials, as well as before/after photos, however since hair re-growth is such a long process, this is taking a while to compile.

If you’re based in the UK, delivery should take 2 days from the date of dispatch.

If you’re based in Europe, delivery should take approximately 1 week from the date of dispatch.

For delivery to anywhere else in the world, you should expect to receive your order within 2 - 3 weeks from the date of dispatch.

Please note that these are estimates and not guarantees. Delivery may sometimes take longer due to postal delays or unexpected delays (for example, strike action). 

We currently offer free shipping to the UK, US, Canada and Europe.

All orders shipped to Australia, New Zealand, and the rest of the world have a flat shipping and handling fee of $35.24. 

We can try to arrange courier delivery for a fee - but this fee is non-refundable, and not always possible. Please contact us directly on info@hairguard.com to discuss further.

For shipments to the UK and US there shouldn't be any problems since we ship from both of these countries.

For the rest of the world there may be slight delays or fees due to importing. 

We cannot provide any customs clearance estimates, but in most cases it should take no longer than two days.It’s always best to include a contact number with your order so that you can be reached easily if there are any issues.

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

We ship mostly from the UK, as well as some products from the US. As such some packages may be subject to customs/import charges. 

However, it is almost impossible for us to say how much these charges will be since they depend on the laws in your country of residence and the value of your package.

We are working hard to make our distribution centres available worldwide to reduce shipping times and customs charges.

Email info@hairguard.com to let us know. Please include your order number and reason for requesting a refund.

Email us on info@hairguard.com with photos of the broken item, and your correct shipping address so we can arrange a replacement.

In general, you should be able to tell if a product is working within 3 months (either by the amount of hair you are losing, by new hair growth, or by the thickness/strength of your hair).

However, it’s important to bear in mind that hair growth is a slow process so you may need to allow longer to fully see the results.

You can read our Trustpilot reviews here, as well as leave your own.

We are in the process of gathering more testimonials, as well as before/after photos, however since hair re-growth is such a long process, this is taking a while to compile. 

The ingredients for our products are listed on each product page on the website.

Treatment really depends on what you are experiencing/what stage of hair loss you are at, and the underlying cause.For a large percentage of men, the underlying cause of hair loss is scalp tension and lack of blood flow to the scalp.For women, the cause is often hormonal.

We recommend you try out our Hair Loss Analysis Quiz to diagnose your underlying cause(s). 

The Growcomb and the Growband Pro treat hair loss in different ways: the Growband treats scalp tension and helps increase blood flow, whereas the Growcomb helps stimulate the hair follicles, and optimise hair follicle growth phase using patent pending technology called ETG (electrotrichogenesis).

We don't seal the Caffeine Shampoo since it is not ingested  (unlike supplements)

Please be assured that we take every precaution to ensure that they are not tampered with or altered in any way.

You don't have to rinse Maxoxidil out, but if it's been left overnight, like we recommend, then there isn't much benefit to leaving it in as most of the ingredients will have been absorbed.

However, it won't do any harm to leave it in for even longer. Some people find it leaves their hair looking a bit greasy so they like to wash it out before work. It's up to you whether you rinse it out or not.

Most of the products are manufactured in the UK. Everything else is only sourced from socially responsible businesses with ethical manufacturing practices.

All prices are in USD. If you would like to get an idea of how much a product costs in your own currency, we would suggest using an online currency converter. Bear in mind this is approximate and will vary on a given day.

Yes. All prices shown are in USD.

Yes, you can! We also take payments with Stripe.

Assuming that there are sufficient funds in your account for the purchase, then your card provider may have blocked the payment for some reason. In this case we recommend using PayPal if you have it. If that is not possible, we suggest that you please contact your card provider to see if they can provide any further insight into the payment issue. 

We accept payments from almost anywhere in the world. Please note that our prices are in USD.

Our website is set up to only accept USD. Unfortunately there is nothing we can do about this.

We occasionally offer discounts during sale periods. Keep a look out on-site or subscribe to our newsletter.

When your order is dispatched you will get an email with the tracking information.

If it’s not in there, please contact us directly on info@hairguard.com and we will get back to you as soon as possible. 

Please note that items can take up to 3 weeks to arrive from the date of dispatch, and sometimes longer than that depending on the postal service.

It may be that the dispatch email ended up in your spam folder - please check your spam folder just in case.

If you can’t find the dispatch email, please contact us directly on info@hairguard.com and we will get back to you as soon as possible.

Please check that your shipping address was entered correctly. If you made a mistake entering your shipping address, please let us know and tell us the correct address, so that we can find a solution and ensure that you get your items as quickly as possible.

You can also check your inbox for the tracking information to see where your order is.

Email us immediately on info@hairguard.com requesting that your shipping address be updated. Please include your correct address in your email, and we will update your order for you if possible.

Please note that orders are automatically processed (usually within an hour) so you will need to email us as soon as possible.

Yes, you can usually choose an expedited shipping option whilst checking out.

You can pause or skip orders, or cancel future orders from within your account.

1. Go to our website, and click the profile icon in the top right hand corner. Or go directly to the login page.

2. Enter your email address and password, and click ‘sign in’ to access your account area

3. If you haven’t yet created an account, you will need to do so by clicking the ‘Create account’ link underneath the green ‘sign in’ button. 

Email us on info@hairguard.com letting us know which email address you would like it updated to, and we’ll do it for you.

Click 'unsubscribe' at the bottom of any marketing email from us, or email us on info@hairguard.com to request removal.

Please login to your account first. You'll then find a link to access Hair Equilibrium.

You can join our Facebook group, ‘Hair Loss Forum’, where we have open discussions about various treatment options and people can post directly to request advice/share experiences.

Also, you may be interested in our YouTube Channel, where we have loads of helpful videos covering all aspects of hair loss and treatment.

Follow us, ‘officialhairguardhq’ on Instagram.

Thank you for your support! You can read other customer reviews here, as well as leave your own.

We don't offer phone support/assistance, but most questions are answered here on our FAQs page so we would suggest that you have a browse through them to resolve your issue as quickly as possible.

If you still require assistance, feel free to contact us directly on info@hairguard.com and we’ll get back to you as soon as we can.

Yes - you can read our blog here.